Privacy Policy

LoveWorld Books (“we”, “our”, “us”) operates the LoveWorld Books Online Store at loveworldbooks.org and related digital platforms of LoveWorld Publishing, including the LoveWorld Books eLibrary. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website, applications, and services, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us, including when you:

• Create an account or make a purchase: name, email address, phone number, billing and delivery address
• Subscribe to the eLibrary or our newsletters: name, email address, and subscription preferences
• Register for our programmes, events, or campaigns: name, contact details, church or organisation, and related registration information
• Complete a form on our website or on third-party platforms (such as social media lead forms): the details you submit on that form
• Contact our customer care team: your enquiry and contact information

We also collect certain information automatically when you use our website, such as your device type, browser, IP address, pages visited, and general location, through cookies and similar technologies.

2. Payment Information

Payments on our platforms are processed by trusted third-party payment providers. We do not store your full card details on our servers. Payment processors handle your payment data under their own security standards and privacy policies.

3. How We Use Your Information

We use the information we collect to:

• Process orders, subscriptions, and deliveries, and provide access to digital content
• Manage your account and provide customer support
• Send you order confirmations, service messages, and updates about your purchases
• Share news, offers, publications, programmes, and materials we believe will interest you, where you have opted in or where permitted by law
• Respond to enquiries and follow up on registrations you have made
• Improve our website, platforms, products, and services
• Protect the security and integrity of our platforms and prevent misuse
• Comply with legal obligations

4. Marketing Communications

Where you have provided your contact details through a purchase, subscription, registration, or lead form, we may contact you by email, SMS, phone, or messaging platforms with relevant updates, publications, and offers. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us using the details below. Opting out of marketing does not affect service messages related to your orders or account.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to keep the site working properly, remember your preferences, understand how visitors use the site, and measure the effectiveness of our campaigns, including advertising on platforms such as Meta (Facebook and Instagram) and Google. You can control cookies through your browser settings. Disabling some cookies may affect how parts of the site function.

6. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who support our operations, such as payment processors, delivery and logistics partners, email and messaging providers, and website hosting providers, strictly for the purpose of providing their services to us
• Advertising and analytics platforms, in aggregated or matched form, to measure and improve our campaigns
• Ministry departments and teams within LoveWorld Publishing responsible for customer care, order fulfilment, and follow-up on your registrations
• Law enforcement or regulators, where required by law

7. Data Security

We apply appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Access to personal data is limited to personnel who need it to perform their duties. While no method of transmission or storage is completely secure, we work continually to safeguard your information.

8. Data Retention

We keep your personal information for as long as needed to fulfil the purposes described in this policy, including maintaining your account, meeting legal and accounting requirements, and providing you with communications you have opted into. When information is no longer required, we delete it or anonymise it.

9. Your Rights

Subject to applicable law, including the Nigeria Data Protection Act and, where applicable, the EU/UK General Data Protection Regulation, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of marketing communications at any time

To exercise any of these rights, contact us using the details below. We will respond within the timeframes required by applicable law.

10. Children’s Privacy

Our store and platforms are intended for use by adults. Where any of our platforms offer content for children, accounts and purchases are managed by parents or guardians. We do not knowingly collect personal information directly from children without parental consent. If you believe a child has provided us personal information without consent, please contact us and we will remove it.

11. International Users

We serve readers and customers around the world. Your information may be processed in countries other than your own, including Nigeria, where our operations are based. Wherever your information is processed, we apply the protections described in this policy.

12. Third-Party Links

Our website and communications may contain links to third-party websites and platforms. This policy does not cover those third parties, and we encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it was last revised. Significant changes will be communicated on this page.

14. Contact Us

For questions about this Privacy Policy or how your information is handled, contact: